The pandemic triggered a dramatic 63-fold surge in telehealth visits increased by 63-fold. This shifted the way healthcare organizations deliver patient care. Healthcare providers now see telehealth services as crucial for success, with 76% embracing this technology. The top U.S. hospitals have made their choice - nine out of ten use secure virtual platforms to deliver healthcare.
Bask Health recognizes telehealth software as the foundation of modern healthcare systems. A Federal Communications Commission report highlights the economic benefits - the U.S. healthcare industry could save up to USD 305 billion annually through various cost-cutting measures.
Our secure virtual care solutions meet healthcare organizations' complex requirements. The platform handles everything from basic check-ups to specialist consultations. We combine secure communication tools with clinical workflow automation and reliable patient management systems. This combination helps healthcare providers deliver quality care while meeting strict security standards.
Key Takeaways
- The rise of telehealth, accelerated by the pandemic, has led to 76% of healthcare providers embracing virtual care platforms, with top U.S. hospitals prioritizing secure telehealth solutions.
- Core features of secure telehealth platforms include HIPAA compliance, data encryption, role-based access controls, and seamless integration with EHR systems.
- Scalability and modular design allow telehealth platforms to handle growing patient volumes and evolving healthcare needs without compromising performance.
- Bask Health’s enterprise telehealth software offers advanced workflow automation, AI-powered triage, and patient routing systems to optimize resource use and improve care delivery.
- Strong data security protects sensitive patient information, including end-to-end encryption and continuous monitoring.
- Measuring success through key metrics like patient satisfaction, appointment adherence, ROI, and clinical outcomes helps healthcare organizations refine and improve their telehealth programs.
- Bask Health provides customizable, secure, and scalable telehealth solutions to help healthcare providers deliver exceptional patient care and drive digital transformation.
Enterprise Telehealth Platform Essentials
Building secure enterprise telehealth software needs a strong infrastructure and complete security measures. Bask Health focuses on three vital components that are the foundations of our enterprise telehealth platform.
Core security requirements
Security in telehealth platforms begins with HIPAA compliance. Recent data reveals that 80% of patients used healthcare through telemedicine in 2022. This makes security a top priority. Our platform uses multiple protection layers that include:
- Data encryption for transmission and storage
- Role-based access control systems
- Secure authentication mechanisms
- Continuous network monitoring
- Regular security risk assessments
We have Business Associate Agreements (BAAs) with all third-party vendors for complete HIPAA compliance. Our platform protects electronic Protected Health Information (ePHI) through secure communication channels and detailed audit trails.
Scalability features
The technical foundation of our enterprise telehealth platform has high-capacity broadband connections (50-100 Mbps minimum) and backup internet solutions. Our infrastructure supports team collaboration across disciplines and handles growing patient numbers without affecting performance.
Healthcare organizations can add new features through our platform's modular design as their needs evolve. The cloud-based architecture provides remote access while keeping security and scalability intact across facilities.
Integration capabilities
Integration is a vital part of modern telehealth platforms. Our system combines smoothly with existing Electronic Health Record (EMR) systems. This enables secure medical data transfer and better interoperability between healthcare providers.
The platform supports HL7 and Smart on FHIR interoperability standards to share patient demographic data between admission, discharge, and transfer systems. We've added support for connected care devices like digital stethoscopes that enhance remote assessment capabilities in inpatient, outpatient, and home settings.
Our enterprise telehealth software has advanced device fleet management and program administration features. Healthcare organizations can manage virtual observation programs effectively and transfer patient session data during staff changes. This optimizes operational efficiency.
Building a Secure Virtual Care Infrastructure
Bask Health makes patient data security its top priority in virtual care infrastructure design. Studies reveal that telehealth providers saw a 30% increase in cybersecurity findings per domain in 2020. This trend highlights why we need resilient security measures.
Network architecture design
Our network architecture uses defense-in-depth security strategies, including network segmentation and multi-layered protection. We go beyond single-layer protection and use Network Access Control (NAC) to authenticate and control network access. This strategy will give us confidence that only authorized healthcare professionals and service providers can transmit data within the system.
We strengthen our infrastructure with a complete risk analysis that looks at three key areas:
- Technology security evaluation
- Patient health data protection
- Remote monitoring system integrity
We put strict access controls in place and watch our networks continuously to stop unauthorized access to patient information and medical devices. Our infrastructure supports both cloud-based and on-premises deployment options. Healthcare organizations can manage their telehealth operations flexibly.
Data encryption protocols
Advanced encryption protocols are the lifeblood of our secure virtual care system. We use end-to-end encryption that protects data throughout its lifecycle – from creation to transmission and storage. Patient information stays encrypted and unreadable to unauthorized users, even during video conferences and virtual consultations.
Our encryption protocols go beyond simple requirements to include:
- Transport Layer Security (TLS) for secure video conferencing
- Secure Real-time Transport Protocol (SRTP) for protecting audio and video streams
- Encrypted storage solutions for patient health information at rest
- Secure communication channels for remote patient monitoring
We partner with cloud service providers that maintain HIPAA compliance to keep all protected health information (PHI) secure in cloud storage. Our platform watches and updates encryption capabilities to tackle emerging cybersecurity threats. This is crucial as healthcare organizations face increased connectivity exposure and digital footprint.
Streamlining Multi-facility Deployment
Healthcare organizations need a systematic way to handle standardization, resource management, and organizational change when deploying enterprise telehealth software across multiple facilities. Bask Health's experience has taught us several key strategies that make implementation easier while keeping service quality high.
Standardization guidelines
We based our implementation framework on the EPIS (Exploration, Preparation, Implementation, and Sustainment) model combined with the Digital Health Equity Framework (DHEF). This detailed approach will give a consistent service delivery and address equity concerns in facilities of all types.
Healthcare delivery needs clear threshold goals for quality assurance. Outpatient clinics can keep optimal service levels - to cite an instance, they achieved 60% in-person care during phased reopening periods. Our platform supports both virtual and physical care pathways that let healthcare organizations maintain standardized care protocols.
Resource allocation
Smart resource distribution needs careful thinking about internal and external factors. Internal factors cover:
- Organizational leadership decision-making
- Technical capacity assessment
- Staff proficiency evaluation
- Resource availability analysis
External factors look at federal policies, digital infrastructure investment, and reimbursement guidelines. We help facilities map their clinic workflows to find potential service gaps. This approach delivers medical services on time and optimizes resource use.
Change management strategies
Three critical bridging factors are the foundations of our change management approach. We promote community partnerships to create a two-way information flow between care systems and stakeholders. These mutually beneficial alliances help adapt telehealth services to specific sociocultural contexts and improve individual outcomes.
Mental model communication shapes expectations and understanding among all participants. This strategy builds shared beliefs about telehealth's role in modern healthcare delivery. Practice helps healthcare providers internalize approaches to provide appropriate care delivery methods for each patient.
A strong digital infrastructure connects human and technical resources. Our platform makes shared cross-sector collaborations possible for resource management, governance, and continuous monitoring. Implementation challenges exist, especially with technological compatibility and reimbursement. Yet our systematic approach helps organizations overcome these barriers through detailed training and ongoing support.
Automating Clinical Workflows
Clinical workflow automation is the lifeblood of modern healthcare delivery. Studies show it can save healthcare systems more than USD 4.00 billion annually. Bask Health has designed enterprise telehealth software that streamlines operations through intelligent automation.
Patient routing systems
Our patient routing system helps optimize care delivery through automated processes. The system helps phone staff handle calls better by guiding them with up-to-the-minute recommendations. It matches patients with the best providers based on patient needs and physician priorities.
The platform delivers these benefits:
- Automated appointment scheduling and confirmation
- Smooth integration with existing EHR systems
- Up-to-the-minute resource allocation tracking
- Intelligent patient flow management
Studies show automated systems in nursing homes have decreased hospitalizations by 10%. This results in Medicare savings of approximately USD 150,000 per facility annually. As with other healthcare facilities, our platform's automated routing capabilities provide the appropriate care while making the best use of resources.
AI-powered triage
Our AI-powered triage system marks the most important advancement in patient care management. The system uses natural language processing algorithms to screen patient symptoms accurately. This leads to faster and more precise original assessments.
The AI triage engine conducts focused dialogs with patients and provides clear recommendations based on their symptoms. This approach has shown remarkable results. The system achieves a 75.7% accuracy rate in predicting acuity assignments, which is 26.9% better than average triage nurse accuracy.
Our AI-powered tools assess patient conditions through multiple data points:
- Medical history evaluation
- Up-to-the-minute symptom analysis
- Risk factor assessment
- Treatment urgency determination
The Veterans Health Administration estimates that such telehealth systems save approximately USD 650,000 per patient annually. Our platform helps healthcare providers identify and respond to critical cases quickly through continuous monitoring and automated alerts. This ensures optimal resource allocation and better patient outcomes.
Measuring Enterprise Telehealth Success
Healthcare organizations need detailed methods to track and review their telehealth performance. Bask Health has created advanced tools that help measure telehealth initiatives with precision.
Key performance metrics
Patient satisfaction remains the main goal of telehealth success. About 58% of healthcare organizations call it their most significant metric. Our platform uses automated surveys and feedback systems to track several aspects of patient experience.
These metrics help us measure success:
- Patient engagement and retention rates
- Provider satisfaction and adoption levels
- Technical performance and reliability
- Appointment adherence rates
- Clinical outcome improvements
Healthcare organizations should oversample responses from priority populations to get reliable estimates of access needs. This includes older, Black, Hispanic, or low-income groups. Our platform's analytics help organizations spot improvement areas and boost their performance.
The core technical performance metrics look at connectivity quality. Our system tracks video and audio quality, session duration, and connection stability. These indicators maintain service quality and spot technical barriers that might affect care delivery.
ROI tracking methods
Return on investment covers more than direct revenue. Organizations should review costs from both patient and system points of view. Patients face telehealth-related expenses like internet fees and device costs. They also see savings in travel expenses and fewer work absences.
The system's ROI calculation looks at:
- Training time and wages
- Equipment and facilities costs
- Telecommunication expenses
- Potential reductions in hospitalizations
- Decreased emergency department visits
Our platform tracks Medicare reimbursement rates with 30-day billing periods. Remote patient monitoring alone lets healthcare providers generate an estimated yearly revenue of USD 68,538.60 for every 30 patients enrolled.
Financial metrics tell only part of the ROI story. The Veterans Health Administration saves about USD 650,000 per patient yearly through better care coordination and fewer hospitalizations. Our detailed ROI tracking system measures both direct savings and long-term revenue through various metrics.
Better response rates come from notifying participants about surveys before appointments and sending reminders. This strategy works with our automated data collection systems to give organizations evidence-based insights about their telehealth program's success.
Conclusion
Enterprise telehealth has become a must-have for healthcare organizations that need quick, secure, and expandable solutions for virtual care. Bask Health's complete platform helps healthcare providers deliver quality care. They can stay HIPAA compliant and keep patient data safe.
Our enterprise telehealth software tackles the biggest problems modern healthcare organizations face today. We don't believe in one-size-fits-all approaches. Instead, we let organizations customize features to match their needs. Healthcare providers who use our platform save money, make patients happier and simplify their processes.
Healthcare delivery's future needs secure and reliable telehealth solutions. Organizations that work with Bask Health get regular platform updates, solid security, and a support team that's always there to help. These basics let healthcare providers do what they do best - give outstanding patient care through new virtual solutions.
Healthcare organizations can trust our proven success record to revolutionize their virtual care delivery. Our platform offers clear ROI, complete security, and uninterrupted integration. These features make it perfect for healthcare providers who want to propel development in the digital world.
References
- Philips Healthcare. eCareManager: Enterprise telehealth software. Philips Healthcare. https://www.usa.philips.com/healthcare/product/HC865325CM/ecaremanager-enterprise-telehealth-software. Accessed January 17, 2025.
- Philips Healthcare. eCareManager: Enterprise telehealth software. Philips Healthcare. https://www.usa.philips.com/healthcare/product/HC865325CM/ecaremanager-enterprise-telehealth-software. Accessed January 17, 2025.
- Caregility. Best practices for telehealth cybersecurity during COVID-19 and beyond. Caregility Blog. https://caregility.com/blog/best-practices-for-telehealth-cybersecurity-during-covid-19-and-beyond/. Accessed January 17, 2025.
- National Center for Biotechnology Information (NCBI). The evolution of telehealth: Insights from clinical practice. NCBI Bookshelf. https://www.ncbi.nlm.nih.gov/books/NBK459384/. Accessed January 17, 2025.